Shipping policy
Shipping Policy
Effective Date: February 2026
At Lunaro Watches, every timepiece is handled with care to ensure a smooth and secure delivery experience.
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Processing times may be slightly longer during peak periods, product launches, or holidays.
Pre Orders / Pre Sale Items
Some Lunaro products may be offered on a pre-sale basis before official release.
- Estimated shipping dates will be listed on the product page.
- Pre-order items ship once inventory becomes available.
- If your order contains both pre-sale and in-stock items, they may ship together unless otherwise requested.
- Estimated timelines may change due to production or shipping factors — we will communicate any major updates.
Estimated Shipping Times
After dispatch:
Canada: 2–7 business days
United States: 4–10 business days
International: 7–14 business days
These are estimated delivery times and may vary due to customs, carrier delays, weather, or other external factors.
Tracking Information
Once your order ships, you will receive a confirmation email with tracking details so you can follow your delivery.
Duties, Taxes & Customs
Free shipping will apply to only North America, customs and duties will be the responsibility of the customer. International orders may be subject to import duties, taxes, or customs fees. These charges are the responsibility of the customer.
Shipping Issues
If your order arrives damaged, delayed, or missing, please contact us promptly so we can assist in resolving the issue.
Contact Us
For shipping questions or support:
Email: lunaro.canada@gmail.com
Brand: Lunaro Watches